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From Listening to Action: Experience Intelligence Meets Engagement Action
The FayrEdge–Xoxoday partnership is designed to help leaders connect the dots between experience listening, engagement and organization growth.  It bridges the gap between insight and impact - listening and doing - data and decision. Â
2 min read
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Fairness in Feedback for E-commerce and Q-Commerce Partner Ecosystem
The rapid rise of e-commerce, quick-commerce, food delivery, and ride-hailing services has transformed convenience for consumers....
2 min read
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The Power to Have Your Own Digital Customer Experience ChampionÂ
Imagine this:  As an online seller you have worked hard to source the right products, optimize your listings, and fulfill orders quickly....
4 min read
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The Feedback Imbalance: Levelling the Playing Field
Imagine standing in a crowded bazaar. The air buzzes with energy, a kaleidoscope of colours, sounds, and scents. Traders shout out deals,...
4 min read
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The Shift from Reactive to Proactive Feedback
Are You Fixing Leaks or Building Stronger Dams? Imagine you are launching a new product, and everything seems to be going smoothly. But...
4 min read
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Averting potential Storms with Early Warning Signals
We have seen how Fintech companies that celebrated rapid growth and innovation, suddenly found its loan disbursements halted overnight....
1 min read
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Social Media Chatter Must Go Down
Imagine this: A crowd gathers outside your storefront, voices rising, each complaint louder than the last. Some are frustrated, others...
2 min read
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The Moments After the Purchase: When Experiences Make or Break Trust
The email pinged just as Rakesh leaned back in his chair, satisfied with the software upgrade his company had just purchased. But minutes...
4 min read
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Stakeholders are always giving feedback, are we harnessing it?
The office was buzzing, as usual. Rajiv Desai, a CEO of an Indian mid-sized manufacturing company, stared at his phone screen. A customer...
4 min read
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